Terms of service

Welcome to our store! By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Vello. Throughout the site, the terms “we”, “us”, and “our” refer to the store.
By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service.

We reserve the right to update or change these terms at any time. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

By using our website, you confirm that:

  • You are at least the age of majority in your country, or you have parental permission.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not transmit viruses, malware, or harmful code.

A breach of these terms may result in termination of your service.

3. Product Information

We aim to display accurate product images, descriptions, and pricing. However:

  • Colors may vary due to screen settings.

  • Product availability, pricing, and descriptions can change without notice.

  • We reserve the right to limit or refuse orders when necessary.

4. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

  • Product limitations

  • Incorrect pricing or errors

  • Suspicion of fraud or unauthorized activity

If your order is canceled, we will notify you and refund you.

5. Shipping & Delivery

Shipping times may vary depending on your location and the availability of products.
Once an order has shipped, we are not responsible for delays caused by the shipping carrier, customs, or other external factors.

6. Returns & Refunds

Our return and refund policy is available on the Return & Refund Policy page.
By purchasing from us, you agree to follow the timelines and rules outlined there.

7. Pricing & Payments

All prices listed on our website are shown in $ unless otherwise stated.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Limit purchase quantities

All payments must be authorized and valid. Fraudulent activity will result in order cancellation.

8. Accuracy of Billing & Account Information

You agree to provide accurate and complete purchase and account information.

You must keep your details (email, address, payment info) updated so we can complete orders and contact you when necessary.

9. Third-Party Services

Our store may use third-party services (such as payment processors, shipping carriers, or analytics tools).
These third parties have their own policies, and we are not responsible for their actions.

10. Prohibited Uses

You are prohibited from using the site or its content for:

  • Illegal purposes

  • Harassment, abuse, or discrimination

  • Uploading viruses or malicious software

  • Violating intellectual property rights

  • Attempting to interfere with the site’s security or functionality

11. Disclaimer of Warranties

We do not guarantee:

  • That the website will be uninterrupted, secure, or error-free

  • That the results from using our service will be accurate or reliable

Products are provided “as-is” unless stated otherwise.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Losses caused by delays

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or revenue

Your use of our site and products is at your own risk.

13. Indemnification

You agree to indemnify and hold harmless Vello, its owners, employees, and partners from any claim or demand resulting from your breach of these Terms of Service or violation of any law or rights of a third party.

14. Governing Law

These Terms of Service shall be governed by the laws of United States, without regard to conflict-of-law rules.

15. Contact Information

For questions about these Terms of Service, you may contact us on our contact page.